How We Built REACH™ to Eliminate Downtime for US Fleets
A modern Vehicle Maintenance and Repair Exchange powering real time incident management, digital DVIR inspections, and intelligent service workflows for over the road fleets across the United States.
- Timeline 2023
- Industry Logistics · Fleet Management
- Services Fleet Maintenance · Incident Management · Inspection Management · Mobile App
- Platform Web · Mobile
- Technologies React Native, Node.js, Ruby On Rails, AWS, PostgreSQL, REST APIs, Push Notifications, Geo tagging
- Country United States
A Modern Fleet Running on Broken Processes
Reach 24 operates REACH™, a modern Vehicle Maintenance and Repair Exchange for the US transportation industry. Before the platform existed, fleets relied on phone calls, email, and paper forms to handle breakdowns and inspections, creating delays, missed details, and preventable downtime.
Fleet operators were losing time and money not because of vehicle failures but because their workflows for handling them were fundamentally broken. Point to point phone communication and disconnected systems created invisible service status, missed incidents, and preventable downtime.
Spritle engineered REACH™ from the ground up: a SaaS platform connecting fleets, service providers, OEMs, and call centers into one cohesive maintenance ecosystem. It now processes over 19 million service events, trusted by Hub Group, P&B Intermodal, RXO, Bridgestone, and more.
The Challenges We Were Solving
No Structured Incident Response
Roadside breakdowns triggered phone chains with no process, no tracking, and no accountability. Critical time was wasted at every handoff.
Paper Based DVIR Inspections
Pre and post trip inspection forms were manual. Results delayed, illegible, or lost, hiding defects that later became expensive incidents.
Zero Vendor Visibility
Multiple customers, multiple systems with no central view of technician status, arrival time, or repair progress across the fleet.
Manual Preventive Maintenance
PM schedules lived in spreadsheets. Without automation, planned maintenance was missed, turning preventable faults into emergencies.
LET'S TALK
Have a similar challenge?
We build intelligent fleet maintenance platforms that eliminate downtime and scale with your operations.
Talk to our teamSix Integrated Modules, One Maintenance Ecosystem
Spritle engineered REACH™ as a full stack SaaS platform, web and mobile, applying an automation first principle. We eliminated non value steps, automated routine workflows, and surfaced only exceptions for human review.
Incident Management
Captures roadside breakdowns instantly via the driver app. Classifies by severity using industry standard service codes, auto dispatches the optimal vendor, and delivers real time status to fleet managers from open to close, cutting resolution time by 40%.
Inspection Management (DVIR)
Drivers complete pre and post trip DVIRs on mobile, time stamped, geo tagged, immediately visible to supervisors. Defects flagged during inspection automatically trigger a service workflow, closing the loop between field discovery and repair action.
Emergency & Planned Service Requests
Handles the full service spectrum, including urgent roadside emergencies and scheduled PM campaigns, through one structured work order system with full accountability and traceability.
Tailored Vendor Discovery & Matching
Intelligent matching logic surfaces the best available service provider by proximity, capability, and fleet preference instantly, without a phone call.
Driver & Technician Mobile App
Drivers submit inspections, report incidents, and track technician arrival in real time. Technicians receive deployment notifications and update job status directly from the field.
Alerts, Alarms & System Integrations
Configurable alerts for service critical thresholds, auto escalation on unacknowledged events, and robust API integrations with existing fleet asset tracking and dispatch systems.
The Result
Automated dispatch cuts incident to closure time
Digital DVIR replaces manual forms fleet wide
Across the US transportation industry
Covering the full fleet maintenance lifecycle
Measurable Results Across Every Dimension
REACH™ replaced a broken paradigm with a modern, data driven maintenance ecosystem. Impact was immediate across incident response, inspection compliance, and fleet productivity.
40% Faster Incident Resolution
Automated dispatch and real time coordination cut incident to closure time, minimising revenue impacting downtime across the fleet.
80% Inspection Paperwork Eliminated
Digital DVIR via mobile replaced manual forms with structured, compliant, searchable records across the entire fleet.
19M+ Service Events Processed
Platform level scale and reliability across one of the US transportation industry's most demanding operational environments.
Industry Trust at Scale
Hub Group, P&B Intermodal, RXO, Bridgestone, STG Logistics, and Chicago Intermodal trust REACH™ as their maintenance exchange.
REACH took what used to be chaos and turned it into a command center, scalable, intuitive, and it just works.
Spritle's engineering of REACH™ transformed Reach 24 from a concept into the transportation industry's most trusted Vehicle Maintenance and Repair Exchange. By placing Incident Management and Inspection Management at the core of the platform, we ensured the two most operationally critical workflows, responding to failures and preventing them, are handled with speed, transparency, and accountability at scale.
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